Support

Yes. If you run into issues during installation or initial setup, please contact us using the form below. Including screenshots of the pages or error states will help us diagnose the issue faster.

First, confirm that the Shopify discount you are using is active, and try clearing your theme cache / reloading the page. If the bar still does not appear, please let us know your theme name, any customizations, and the URL where the problem occurs.

The remaining usage count is based on Shopify's discount usage data. Shopify may update discount usage statistics asynchronously, so the number shown in the bar may take a few minutes to reflect the latest orders. However, the discount limit itself is enforced by Shopify during checkout, so customers cannot exceed the configured usage limit.

Please check: that the discount is active in Shopify admin; that the customer’s cart meets the discount conditions (eligible products, minimum quantity, validity period, etc.); and for one-use-per-customer discounts, that the customer has not already used it. The one-click apply link in the bar takes the customer to Shopify checkout and applies the discount at that point. For code-based discounts, some themes may not auto-fill the code. If it still does not work, please send us your store URL, theme name, and reproduction steps via the form.

The text shown in the bar is generated automatically from your Shopify discount settings. You can change the front label, rear label, and the order of display items (discount content, remaining uses, expiry, apply button) in the theme editor under the DPA Discount Bar App Block settings, without editing code.

Yes. DPA Discount Bar supports up to 5 promotion slots so you can display multiple discounts side by side. On the Free plan only slot #1 is available; Basic allows 3 slots and Pro allows 5. You can assign a different Shopify discount to each slot.

Free includes 1 promotion slot and 1,000 Bar display requests per month. Basic includes 3 slots and 10,000 requests/month; Pro includes 5 slots and 50,000 requests/month. Usage billing (charges for requests over the plan limit) is available on Basic and Pro only. The Free plan bar shows “Powered by DPA.” Pricing is $12/month for Basic and $19/month for Pro. You can see the full comparison in the app under “View plan details.”

Usage billing is an optional charge that applies only when you exceed the Bar display requests included in your plan. When enabled, the bar keeps updating at high frequency even after you hit the limit. Charges are based on a per-request rate ($0.20 / 1,000 requests), and you can set a monthly cap so your bill does not exceed that amount. When disabled, the bar continues to show after the limit but at standard update frequency. Usage billing is available on Basic and Pro plans.

In Shopify admin, open DPA Discount Bar from Apps, then click “View plan details” in the Plan and usage section. You will see the plan comparison and steps to upgrade, downgrade, or switch to Free. Follow the on-screen instructions; depending on the change, you may see Shopify’s payment approval screen.

It does not update in real time. The number is updated from aggregated access logs, so it typically refreshes about every 15 minutes and may be delayed by up to several tens of minutes depending on log delivery.

It resets monthly in UTC, at 00:00 UTC on the 1st of each month. You can see which month is shown in the app home under "Usage period: [Month] (UTC)".

Our typical response time is 1–2 business days. This may vary depending on volume and complexity, but we try to reply as quickly as possible.

If possible, please prepare reproduction steps, your store URL, and screenshots of the pages where the issue occurs. This helps us investigate more smoothly.